How to Contact Us

Contact AffinityDNA Canada using the form below or call us on 1-800-969-5186 to speak to one of our experienced team who will assist you in complete confidence.

Contact AffinityDNA Canada

Contact AffinityDNA today using the form below or call us on 1-800-969-5186 to speak to one of our experienced team who will assist you in complete confidence.

If you are contacting us regarding an existing case, please quote your case reference number so we can assist you as quickly as possible.

If you have sent samples to us and not received a confirmation message, or you have not received results within the advertised turnaround time, please check your junk or spam folder before contacting us to make sure our messages are not in there.

If you have already messaged us but not received a reply, please check your junk or spam folder.

We are here to help with any questions you might have, whether it is for general DNA Testing advice or to request a quote. Your enquiry will be treated with the strictest confidence and will be handled professionally and compassionately by a real person.

You can also contact us by email on [email protected] or in writing at:

100 King Street West

Suite 5600, 56th floor

Toronto, ON

M5X 1C9


E: [email protected]

Our office hours are 8:30am to 4:30pm Monday to Friday and we aim to reply to all enquiries within one working day.

If you have already messaged us but not received a reply, please check your junk or spam folder.

You can also use the search box at the top right and bottom right of our website to search for the answer to your question or visit our DNA testing FAQs page for answers to the most common questions.

PLEASE NOTE – VISITS ARE BY APPOINTMENT ONLY – please contact us if you would like to collect a kit, hand deliver your samples or would like to make an appointment to have samples taken.

Connect With Us on Social Media

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    Dog Allergy Testing Kit Review
    Hello Team, I would love to thank all involved in testing my dog allergies. Since that test she finally lives her life itch free as it enabled us to avoid products causing her allergic reaction. I am very grateful for this report as her health massively improved after we removed all listed products from her diet. Since that time I have been suggesting other dog owners which battle similar issue to use your service. 5* from Blue.
    October 2022
    Baby Gender Test Review
    Thank you so much for sharing the results with me. I am really happy and impressed with your team's service and quick responses all the time. Affinity DNA service is really impressive and I must recommend this to my friends and family. 🙂
    June 2022
    Siblings DNA Test Review
    Thank you so much for your quick reply and explanation it’s very much appreciated and thank you for the great work you guys do.
    April 2022
    DM DNA Test for Dogs Review
    Thank you! Honestly, your quick response and helpfulness has been a breath of fresh air.
    March 2022
    DNA My Dog Results Review
    Wowwwww thank you sooooo much for the results, looking at each individual breed you can piece together all her traits and stances. THANK YOU SOOOO MUCH.... well happy ?
    January 2022
    Forensic DNA Testing Review
    I’ve just received the results. Your service has been impeccable. I really appreciate all your help, thank you so much.
    October 2021
    Home Paternity Testing Kit Review
    Thank you very much for this! I appreciate your email and your result! This has brought a huge relief, tears to eyes! Thankyou for your service! Worth every penny if not more!
    October 2021
    Dog Allergy Test Kit Review
    We had our dog allergy tested with you last year. We were advised that it is not a good enough test by our vet and many others online. This however couldn't be more wrong. We used the results to remove foods from her diet and even hypo-allergenic shampoos etc. Since she turned 1 years old we had her allergy tested by blood at the vet to see if she had out grown any of these allergies. The results were exactly the same as we were given by yourselves. Everything in red she is still allergic to. Without your help I'm not sure how we would of been able to help her in her first year. Especially given that she is allergic to almost everything hypoallergenic.
    September 2021
    Paternity Test Kits Review
    Thank you so much for your help with this. A very professional and caring service. Reminds me how very different customer services are in UK compared to the service accepted by most people here in Spain. Thanks again.
    June 2023
    Dog Allergy Testing Review
    Please forward my praise to your superiors with regards to your customer attention - thank you for all the communication at all times, and making sure all OK. Much appreciated. 1 day into eliminating salmon oil from her diet (daily supplement I was giving her for for her arthritis) and the turkey menus she is considerably better, all in 24 hrs. Can’t wait to see how she improves within a few weeks of elimination.
    April 2021
    Paternity DNA Test Kit Review
    You guys have honestly just kick started my life!! I’m buzzing
    March 2021
    Prenatal Paternity Test Review
    Thank you so much for the great service and fast results
    March 2021
    Sibling DNA Test Kit Review
    Again, thank you so much, the journey with Affinity DNA has been fast, efficient and the technical help amazing from beginning to the end.
    March 2021
    Degenerative Myelopathy Test Review
    Amazing very fast delivery and so much detailed information!
    January 2021
    Father and Daughter Paternity Test Kit
    I am over the moon with the service, thank you very very much.
    November 2020
    Health and Fitness DNA Test Review
    Many thanks for your support and the excellent service provided by your company.
    September 2020
    DM Test for Dogs Review
    Just a note to say thank you again for sending results in the post, which I received today. Your service & kindness is exemplary.
    August 2020
    Father and Son Paternity Test Kit
    Thank you so so much mark for your fast response with the results. You have absolutely made my families life with this.
    July 2020
    Father Son Paternity Test Review
    Thank you for our results I must say the communication and service were outstanding.
    July 2020
    Paternity Test for Father and Child Review
    Thank you a great result I was hoping to be the father great service at a great price.
    June 2020